SERVICES
Oktal Pharma’s business approach emphasises professional relationships with clients and the building of trust in Oktal Pharma as a reliable business partner.
We regularly improve the quality of additional services we offer to our partners.
MANUFACTURING – SECONDARY PACKING
Oktal Pharma performs manufacturing operations that comply with the principles and guidelines of Good Manufacturing Practice. Certificate of GMP compliance of a manufacturer is available in EudraGMDP database, at the European Medicines Agency.
Oktal Pharma is the first wholesaler in Croatia to receive certificates for implementation of business procedures according to new national and EU legislation within the given time frame (May 2014): Certificate of GMP compliance of a manufacturer and Certificate of GDP Compliance of a Wholesale Distributor, as evidence that it complies with the principles and guidelines of GMP (Good Manufacturing Practice) and GDP (Good Distribution Practice).
The Certificate of GMP compliance of a manufacturer is valid for the areas of:
- Secondary packing – manual packing of medicinal product/investigational medicinal product in an outer packaging material
- Secondary packing – manual packing of medicinal product after importation
- Batch certification
- Batch certification of imported medicinal products
- Importation of intermediate which undergoes further processing, which refers to manual secondary packing of the imported medicinal products/investigational medicinal products
RENTAL OF WAREHOUSE SPACE AND RELATED SERVICES
Oktal Pharma offers complete logistics packages able to match any challenge in the rental of warehouse space and related services.
Expert employees and technical solutions, setup in accordance to high standards and GDP regulations, are in complete compliance for warehousing of medicinal products, medical devices and other products, thus enabling Oktal Pharma to offer full service support to its partners.
These service support can range from “turn the key” solutions - supporting the logistic process in whole, to renting a specific warehouse area/rack-shelf, office facilities, support in distribution, stock manipulation within warehouse and other related operations.
Expert employees and technical solutions, setup in accordance to high standards and GDP regulations, are in complete compliance for warehousing of medicinal products, medical devices and other products, thus enabling Oktal Pharma to offer full service support to its partners.
These service support can range from “turn the key” solutions - supporting the logistic process in whole, to renting a specific warehouse area/rack-shelf, office facilities, support in distribution, stock manipulation within warehouse and other related operations.
The warehouse facilities are designed in accordance to the modern demands and trends in warehousing, and include 4m of usable height, 1t/m2 of allowed load capacity, efficient lighting, anti-slip and easy to maintain flooring, and all required infrastructure.
The warehouse facilities are climate controlled with a central heating and cooling system (HVAC system) which maintains a temperature range for the warehousing of products that must be stored in temperatures between +15 °C and +25 °C. A cold chain is also available with cold rooms for the storage of products at temperatures between +2 °C and +8 °C.
RENT- a - REP SERVICES
For more than 28 years, Oktal Pharma has been gaining experience in representing pharmaceutical companies from all over the world. The continuous development of knowledge and competencies of medical and sales teams in line with international industry standards enables us today to offer these services to our partners with the aim of promoting their products to healthcare professionals. The RENT-a-REP services are tailor made based on individual requirements of every partner.
We offer the following RENT-a-REP services:
- Visits to primary care physicians, specialists and pharmacists
- defined or indefinite time period
- exclusive promotion or co-promotion
- renting of a defined number of reps
- renting a full team of medical and/or sales reps and a sales manager
- Product management activities (development of promotional materials, market analysis, competition analysis and monitoring, development of marketing strategy and other related activities)
- Sales management activities (defining the size and the structure of the Rent - a - Rep teams, number and frequency of visits, selecting target groups, sales monitoring, etc.)
- Support in organization of conferences and trade fairs
With our expertise and flexibility, we aim to satisfy all promotional requirements of all our partners.
TELEMARKETING
The telemarketing service is implemented through the Oktal Pharma call centre which includes customer notification processes via email channels or by sending newsletters, distribution of printed leaflets with invoices, direct oral communication during every call made by the pharmacy for the duration of the service period and reporting after implementation. Every element can be customised to suit different needs and requirements of the client.
The Oktal Pharma call centre includes 17 telephone sales agents who communicate with customers from Zagreb and 3 branch offices (Split, Rijeka and Osijek).
The Oktal Pharma call centre includes 17 telephone sales agents who communicate with customers from Zagreb and 3 branch offices (Split, Rijeka and Osijek).
Advantages of Oktal Pharma telemarketing:
- Extensive experience in offering new products and managing sales campaigns,
- The offer to the customer is communicated by a “known” telephone sales agent with whom the customer maintains communication on a daily basis,
- Offer is communicated to person responsible for purchasing,
- Flexibility in creating offers which satisfy clients needs.
ADVERTISING ON THE HEALTH PORTAL VAŠE ZDRAVLJE
Health Portal Vaše zdravlje - an online guide to healthy living, provides the user with a wealth of information in various fields of evidence-based biomedical science, which he can search in a simple and fast way, choosing from eight different major thematic categories, which also include related topics sub-categories (for example - https://www.vasezdravlje.com/zensko-zdravlje/prevencija), with each selected article providing an opportunity to further inform the selected topic through related articles. For those who prefer digitally scrolling, a database of all print editions in digital format is also available.
The content of the health portal is also linked to Zdravlje Plus (Health Plus) pharmacies providing benefits to their customers through the “Health Plus - Together for Health” loyalty program, such as pharmacy services, monthly discounts, loyalty card points collection and many more.
In addition to the health portal, promotional materials can also be placed through the associated Facebook page.
REGULATORY SERVICES AND PHARMACOVIGILANCE
Oktal Pharma offers local support in regulatory affairs and pharmacovigilance, and a wide range of regulatory and pharmacovigilance services for medicinal products, medical devices, food for special medical purposes, cosmetic products and food supplements.
Available services also include:
- Maintaining the marketing authorisation throughout the product life cycle (preparing and submitting registration documentation and requests to the regulatory Authorities),
- Monitoring and implementation of regulatory requirements,
- Review of promotional materials,
- Services of the local responsible person for pharmacovigilance (local QPPV) and deputy,
- Local pharmacovigilance system and all necessary local pharmacovigilance activities (handling reports of adverse events, local scientific and medical literature screening, education, implementation of risk minimisation measures and others),
- Local vigilance and cosmetovigilance systems.
SERVICES FOR PHARMACIES
Zdravlje Plus programme provides a unique combination of marketing and sales activities and the possibility to communicate with a large number of pharmacies throughout the Republic of Croatia. The core mission and vision of Zdravlje Plus programme is marketing and logistics support for the partner pharmacies.
The programme encompasses different business models which have proven in practice to be an important factor in improving pharmacies' business operations and development. Through such partnerships, Oktal Pharma provides support to pharmacies to help them reach their intellectual and financial potential.
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