SERVICES

Oktal Pharma’s business approach emphasises professional relationships with clients and the building of trust in Oktal Pharma as a reliable business partner. 

We regularly improve the quality of additional services we offer to our partners.

SERVICES FOR SUPPLIERS

Thanks to our extensive knowledge and experience, we can offer wide range of additional services to
more than 300 domestic and foreign suppliers with whome we cooperate.
 

MANUFACTURING – SECONDARY PACKING

Oktal Pharma performs manufacturing operations that comply with the principles and guidelines of Good Manufacturing Practice. Certificate of GMP compliance of a manufacturer is available in EudraGMDP database, at the European Medicines Agency. 
 
Oktal Pharma is the first wholesaler in Croatia to receive certificates for implementation of business procedures according to new national and EU legislation within the given time frame (May 2014):  Certificate of GMP compliance of a manufacturer and Certificate of GDP Compliance of a Wholesale Distributor, as evidence that it complies with the principles and guidelines of GMP (Good Manufacturing Practice) and GDP (Good Distribution Practice). 

    RENTAL OF WAREHOUSE SPACE AND RELATED SERVICES

    Oktal Pharma offers complete logistics packages able to match any challenge in the rental of warehouse space and related services.
    Expert employees and technical solutions, setup in accordance to high standards and GDP regulations, are in complete compliance for warehousing of medicinal products, medical devices and other products, thus enabling Oktal Pharma to offer full service support to its partners.

    These service support can range from “turn the key” solutions - supporting the logistic process in whole, to renting a specific warehouse area/rack-shelf, office facilities, support in distribution, stock manipulation within warehouse and other related operations.

    RENT- a - REP SERVICES

    For more than 26 years, Oktal Pharma has been gaining experience in representing pharmaceutical companies from all over the world. The continuous development of knowledge and competencies of medical and sales teams in line with international industry standards enables us today to offer these services to our partners with the aim of promoting their products to healthcare professionals. The RENT-a-REP services are tailor made based on individual requirements of every partner.  
     

    TELEMARKETING

    The telemarketing service is implemented through the Oktal Pharma call centre which includes customer notification processes via email channels or by sending newsletters, distribution of printed leaflets with invoices, direct oral communication during every call made by the pharmacy for the duration of the service period and reporting after implementation. Every element can be customised to suit different needs and requirements of the client.
     
    The Oktal Pharma call centre includes 17 telephone sales agents who communicate with customers from 4 branch offices (Zagreb, Split, Rijeka and Osijek).

    ADVERTISING IN “VAŠE ZDRAVLJE” MAGAZINE

    “Vaše zdravlje - vodič za zdraviji život” (Your Health – a guide to a healthier life) is the first free-of-charge magazine that promotes medicine and self-medication. It has been available in pharmacies, private practices and other health institutions in Croatia since 1998.

    Although it is intended to educate the general public, its readership also consists of professionals – pharmacists and physicians – who provide advice and recommend products.

    It brings together numerous professionals qualified in the fields of health promotion and improvement of quality of life, guaranteeing the readers true, reliable, and up to date information supported professionally, i.e. a scientific approach.
     
    For more information, please contact us at: 
    t: +385 1 6595 777
    e: 
    oktal-pharma@oktal-pharma.hr