Quality

QUALITY AND ENVIRONMENT MANAGEMENT SYSTEM

Our quality assurance system has been established in accordance with European and Croatian laws, and regulations and guidelines to ensure that customers and patients receive safe, high-quality medication, medicinal products, and other products distributed or represented by Oktal Pharma.

To this end, Oktal Pharma introduced the following quality and enviroment management systems:

Good distribution practice or GDP,
Good manufacturing practice or GMP, for additional secondary packaging of products,
ISO 9001 for quality management and
ISO 14001 for environmental management.

In order to ensure constant monitoring of product and service quality, we have appointed responsible and qualified persons trained according to the latest applicable European and Croatian legislation, who are constantly available to our customers.

QUALITY POLICY

The basis of Oktal Pharma’s quality and business performance is the comprehensive and thorough understanding of market demands and customer needs. This is achieved through professional and high-potential employees, cost management, investment in equipment and technology, optimal planning, and flexibility in overall business operations.

Oktal Pharma’s fundamental business principles

Oktal Pharma builds its business on understanding and meeting the needs and wishes of customers and providing greater value than its competitors, managing risks and recognising opportunities to meet stakeholder expectations.
Oktal Pharma trains its employees and continually improves management systems to meet customer needs better and faster than other competitors.

OKTAL PHARMA’S LONG-TERM GOALS

Oktal Pharma’s long-term goals are to grow as a powerful and modern wholesaler of medicinal products, capable of achieving the highest results in trade, representation, market research, promotion of pharmaceutical and medical science, environmental protection and sustainable business operations in Croatia.

We will achieve this through:

Continuous improvement of service quality and maintenance of an integrated management system, as a priority for all Oktal Pharma employees
Promoting a process approach and a risk management based approach
Introducing new products on the Croatian market according to the needs of healthcare workers and consumers
Regular monitoring and measurement of process efficiency, integrated quality management and environmental management systems, and continuous improvement of Oktal Pharma operations
Monitoring, measuring and constantly improving customer satisfaction and that of other stakeholders as a fundamental measure of service quality

Continuous acquisition and application of know-how, and new process and management technology
Continuous focus on rational use of energy and natural resources
Promoting awareness, and systematic monitoring and analysis of processes and activities on the environment, recognising our own environmental impact and, consequently, setting and achieving goals which will contribute to the development of an effective and supervised environmental management system and prevention of environmental incidents
Continuous development of knowledge and skills of our employees